Module profile
Net-Base AI Kontakt overview
Appropriate performance and technical paths
Important in-depth resources on this topic
Net-Base AI Kontakt brings together project inquiries, support, additional form profiles, data storage, feedback and reply drafts in an operational contact flow. Especially for companies with multiple entry points this creates a clear sequence instead of scattered mail chaos.
Separate forms by function
Project inquiries, support cases and other entry points are handled via separate profiles with their own description, recipient and shortcode.
Documented request handling
Intake, status and responses remain visible in the backend instead of being passed on only via scattered emails.
Keep data protection and operations together
Consent, retention, public contact address and optional confirmation of receipt are technically part of the same module.
What this module provides
Provides GDPR-compliant contact forms for project inquiries, support and additional form profiles, stores requests internally and supports processing in the backend.
What the plugin provides
- Provides contact forms for project inquiries, support and other freely definable forms.
- Stores new requests in the database and sends them in parallel by e-mail to the appropriate recipients.
- Consolidates requests, processing status and responses in the backend.
- Integrates into the contact page, footer and legal pages of the website.
Forms and shortcodes
- Standard forms remain permanently available.
- Custom forms can be created directly in the backend.
- Each profile receives a label, a description, a recipient and its own shortcode.
- This allows additional landing pages or support entry points to be connected without code changes.
GDPR and data retention
- Captures consent and mandatory fields directly on submission.
- Stores the request data required for processing on the server side.
- Can automatically purge processed requests after the configured retention period.
- Allows a public contact address in obfuscated form for frontend output.
Processing and replies
- Requests can be opened, answered and marked as handled directly in the backend.
- Optionally, an automatic confirmation of receipt is sent to the sender.
- Sent responses are documented on the request so that history and status remain traceable.
AI assistance
- Can generate reply drafts using AI when a model and API key are configured.
- Takes into account the form profile, request content and optional notes from the processing form.
- The final reply remains an admin decision and is not sent automatically.
Important limitations
- Without functioning mail delivery the plugin continues to store requests, but sending and confirmations may fail.
- Without a valid AI key the form system remains active; only AI drafts are not available.
- The plugin is intended for capture and processing, not for fully automated helpdesk processes.
Scope
The plugin is intended for capture, documentation and processing. It does not replace a fully automated helpdesk or ticket system.
Why a contact module is sales-relevant
The best landing page is of little use if project inquiries and support cases arrive internally unstructured. A dedicated contact module ensures requests are immediately categorized, documented and can be answered.
Don’t leave contact channels to chance
Once website, support and project initiation are more than a single form, a dedicated contact flow with a clear history and technical traceability is worthwhile.
Next step
If you have a concrete modernization, API or platform question, we should establish the technical scope clearly and early.
Net-Base evaluates existing systems, data paths, interfaces and target platforms not in isolation, but in the context of domain logic, operations and future expansion.
- Current state, target state and technical risks are assessed jointly.
- REST, data access, portals and rollout are not deferred to a later stage as secondary consequences.
- You can see early on which path is economically and operationally viable.