Privacy Policy

With this privacy policy we inform you which personal data we process when you visit our website net-base-software-gmbh.de, when you submit project or support inquiries, and when you use our software portal at reg.net-base-software-gmbh.de, for what purposes this is done and which rights you are entitled to.

Effective date: 10.07.2026

Note: This privacy policy applies to the web offerings named above. If you follow links to pages of other providers, their privacy notices apply.

1. Controller

Net-Base Software GmbH
Weißerlenstraße 3
91058 Freiburg i. Br.
Germany

E-mail: info@net-base-software-gmbh.de
Phone: +49 (0)761 50453-0

If a data protection officer is appointed by law, you can reach them at info@net-base-software-gmbh.de.

7. Cookies and comparable technologies

This website currently does not use marketing, tracking, or analytics cookies.

A technically required cookie may only be set if you explicitly select a different language. This session cookie stores exclusively your language preference for the current browser session and is deleted automatically when the browser is closed.

Legal basis for the use of technically required cookies is § 25 Abs. 2 Nr. 2 TDDDG. To the extent personal data are processed in this context, this is based on Art. 6(1)(f) GDPR (legitimate interest in a user-friendly and consistent presentation of our website).

If optional services (e.g. analytics) are used in the future, this will only occur after appropriate information and – where required – your consent.

9. Recipients / Processors

We may use service providers to provide our web offerings and to process inquiries (e.g. hosting providers, IT and maintenance service providers, e-mail service providers). They process personal data on our behalf on the basis of data processing agreements pursuant to Art. 28 GDPR or as independent controllers, insofar as this is necessary.

Disclosure to third parties occurs only to the extent necessary for contract fulfillment, to process your inquiry, for IT security, or to comply with legal obligations.

Hosting/Server location: Net-Base Computer- und Netzwerktechnik e.K., Germany.

Transfers to third countries: Currently, in the course of ongoing website and portal operations, there are no planned transfers to third countries outside the EU/EEA. If an occasional transfer does occur, we ensure an adequate level of protection through appropriate safeguards.

10. Retention period and deletion

We process personal data as a rule only for as long as required for the respective purposes. Afterwards the data are deleted or blocked, provided there are no statutory retention obligations to the contrary.

• Server log files: generally up to 30 days, unless a security-relevant analysis (e.g. in the case of attacks) requires longer retention.
• Project and support requests (form/email): until the final processing of your matter; thereafter only insofar as this is necessary for documentation, for defense against claims, or due to statutory obligations.
• Software portal (account/license data): for the duration of the contractual/usage relationship; after termination in accordance with statutory retention obligations and internal deletion policies.
• Security/audit logs in the portal: only as long as this is necessary for IT security, abuse protection and traceability to ensure IT security, abuse protection and traceability.

Specific deletion periods may vary depending on the individual case (e.g. type of request, contractual reference, statutory retention obligations).

11. Rights of data subjects

Under the GDPR, you have in particular the following rights:

• Right of access (Article 15 GDPR)
• Right to rectification (Article 16 GDPR)
• Right to erasure (Article 17 GDPR)
• Right to restriction of processing (Article 18 GDPR)
• Right to data portability (Article 20 GDPR)
• Right to object to processing based on Article 6(1)(f) GDPR (Article 21 GDPR)
• Right to withdraw consents given with effect for the future (Article 7(3) GDPR), insofar as processing is based on consent

To exercise your rights, you can at any time contact the contact details stated above.

12. Right to lodge a complaint with a supervisory authority

You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data (Article 77 GDPR). You may contact the supervisory authority of your habitual residence, place of work, or the place of the alleged infringement.

The authority responsible for us is generally: The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg, Heilbronner Straße 35, 70191 Stuttgart, https://www.baden-wuerttemberg.datenschutz.de/.