Troubleshooting

Account cannot be connected

Check the internet connection, account type and the details provided by your provider. Some providers require an app password or enabling IMAP. For Microsoft 365 and Exchange, your organization’s policies may also apply. Never share a password in a support message.

Emails or shared folders are missing

Select the correct account, check the search scope and start Send/Receive. An initial retrieval of larger mailboxes can take time. For a shared mailbox your account must have the necessary server permissions. All Inboxes is an aggregate view of the available inboxes, not a substitute for individual subfolders.

Text or images are displayed incorrectly

Reopen the message and check for available updates. Known character-encoding errors are corrected in the preview. If the sender already sent incomplete text, lost characters cannot always be reconstructed. Only load external images if you trust the message.

An update fails

Check available disk space and the specific message. Close the application normally and restart it. If necessary, download a package again from the official download page. Do not bypass any signature or security warning.

Contact support

Provide support with the netMail version, your operating system and the steps that led to the error. Technical diagnostic logs help narrow down the issue. Check any file you intend to share for confidential information beforehand. Do not send real mailbox stores, credentials or confidential messages without a separate agreement.