netERP cannot find the server

Hold the Ctrl key while starting. In the Server Connection dialog check the address with Test connection. If netERP reports an unknown certificate, the address is incorrect or the server is using a different certificate — contact your administrator.

Login fails

Check username and password. After five failed attempts the account is locked for 15 minutes; an administrator can unlock it immediately in the Admin Center. If the Windows login does not work, sign in with username and password.

A record cannot be edited

If a colleague is editing the record, netERP opens it read-only and shows a yellow bar. Once it is free, Edit appears there. Locks expire automatically after two minutes without a connection.

An update is not installed

Under Windows netERP only installs setups with a valid signature and matching checksum. Otherwise download the setup from the download page and install it manually.

Contact support

Email support@net-base-software-gmbh.de. Specify the netERP version (under File → Info), your operating system and the steps leading to the error. Do not send confidential customer data without prior consultation.