New messages do not appear

Check the Internet connection and click on Send/Receive. netMail prioritizes checking the Inbox and will re-check at intervals during long folder synchronizations. For Microsoft 365, re-authentication may be required if the password or consent has changed.

Automatic setup finds nothing

Check the spelling of the e-mail address. If the login name differs, choose manual setup. Ask your provider for the server name, connection security and port if any details are missing.

Folder or shared item missing

Click Send/Receive once. Shared content appears only with appropriate server permissions. netMail deliberately hides technical Exchange system folders.

Contact support

Write to support@net-base-software-gmbh.de. Specify the netMail version, operating system, account type and the steps leading to the error. Never send passwords or confidential message contents.