Privacy Policy

Privacy Policy

With this privacy policy we inform you about which personal data we process when you visit our website net-base-software-gmbh.de, when you submit project and support requests, and when you use our software portal at reg.net-base-software-gmbh.de, for which purposes this is done, and which rights you have in this context.

Status: 10.07.2026

Note: This privacy policy applies to the aforementioned web offerings. If you reach other providers’ sites via links, their privacy notices apply.

1. Verantwortlicher

Net-Base Software GmbH
Weißerlenstraße 3
91058 Freiburg i. Br.
Germany

E-mail: info@net-base-software-gmbh.de
Phone: +49 (0)761 50453-0

If a data protection officer has been appointed as required by law, you can reach them at info@net-base-software-gmbh.de.

7. Cookies und vergleichbare Technologien

This website currently does not use marketing, tracking, or analytics cookies.

A technically necessary cookie may only be set if you deliberately choose a different language. This session cookie stores solely your language preference for the current browser session and is removed automatically when the browser is closed.

Legal basis for the use of technically necessary cookies is § 25 para. 2 no. 2 TDDDG. Insofar as personal data are processed in this context, this is done on the basis of Art. 6(1)(f) GDPR (legitimate interest in a user-friendly and consistent presentation of our website).

If optional services (e.g. analytics) are used in the future, this will only occur after appropriate information and — where required — your consent.

9. Empfänger / Auftragsverarbeiter

We may engage service providers to deliver our web offerings and to process inquiries (e.g. hosting providers, IT and maintenance service providers, e-mail service providers). These process personal data on our behalf on the basis of data processing agreements pursuant to Art. 28 GDPR or as independent controllers, insofar as this is necessary.

Disclosure to third parties occurs only insofar as this is necessary for contract performance, for processing your inquiry, for IT security, or for compliance with legal obligations.

Hosting / Server location: Net-Base Computer- und Netzwerktechnik e.K., Germany.

Transfers to third countries: Currently, as part of the ongoing operation of the website and portal, there are no planned transfers to third countries outside the EU/EEA. If an exceptional transfer takes place, we ensure an adequate level of protection through appropriate safeguards.

10. Retention period and deletion

We generally process personal data only for as long as it is necessary for the respective purposes. Afterwards, the data are deleted or blocked, unless statutory retention obligations prevent this.

• Server log files: generally up to 30 days, unless a security-relevant analysis (e.g. in the event of attacks) requires longer retention.
• Project and support requests (form/email): until the final processing of your request; thereafter only insofar as this is necessary for documentation, for the defense against claims or due to statutory obligations.
• Software portal (account/license data): for the duration of the contractual/usage relationship; after termination in accordance with statutory retention obligations and internal deletion policies.
• Security/audit logs in the portal: only as long as this is necessary for IT security, abuse prevention and traceability to ensure IT security, abuse prevention and traceability.

Specific deletion periods may vary depending on the individual case (e.g. type of request, contractual relation, statutory retention obligations).

11. Rights of the data subject

Under the GDPR you have, in particular, the following rights:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object to processing based on Art. 6(1)(f) GDPR (Art. 21 GDPR)
• Right to withdraw given consents with effect for the future (Art. 7(3) GDPR), provided processing is based on consent

To assert your rights, you may contact the contact details stated above at any time.

12. Right to lodge a complaint with a supervisory authority

You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data (Art. 77 GDPR). You may contact the supervisory authority of your usual place of residence, your place of work or the place where the alleged infringement occurred.

Responsible for us is usually: The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg, Heilbronner Straße 35, 70191 Stuttgart, https://www.baden-wuerttemberg.datenschutz.de/.