Support profile
This is how we record support cases in a structured way.
For existing applications, specific incidents, updates, licensing issues or technical queries during live operation, the Support page is the correct channel. This enables us to assign the request internally directly to the appropriate system, the exact version and the relevant technical context.
Information that helps support
1. Identify system and version
The clearer the product, module, version or affected environment is specified, the faster the case can be assessed technically.
2. Describe the issue
Concrete observations are helpful: What is not working, since when does it occur and under which steps is it reproducible?
3. Provide the impact
Whether an isolated case, a production outage, an update question or an operator issue: prioritization is easier when the affected area is clearly named.
Support request
Please briefly describe the system, version, issue or technical query. The request will be stored internally and forwarded to the recorded support recipient so that tracking and responses remain properly documented.
Information on data processing can be found in the Privacy Policy.
Prefer to classify general technical questions first?
This Support page remains the right choice for concrete incidents. If, however, your question concerns general architecture, service or platform matters around existing systems, the FAQ hub often provides answers before you get in touch.