Module profile
Net-Base AI Kontakt at a glance
Net-Base AI Kontakt consolidates project inquiries, support, additional form profiles, data storage, acknowledgements and reply drafts into an operations-oriented contact flow. For companies with multiple entry points this produces a clear record instead of scattered mail chaos.
Separate forms by purpose
Project inquiries, support cases and other entry points run through separate profiles with their own description, recipient and shortcode.
Handle requests with documented processing
Incoming items, status and replies remain visible in the backend instead of being passed on via dispersed emails.
Keep data protection and operations together
Consent, retention, public contact address and optional confirmation of receipt are technically part of the same module.
What this module provides
Provides GDPR-compliant contact forms for project inquiries, support and other form profiles, stores requests internally and supports processing in the backend.
What the plugin does
- Provides contact forms for project inquiries, support and other freely definable forms.
- Stores new requests in the database and sends them in parallel by e-mail to the appropriate recipients.
- Consolidates requests, processing status and responses in the backend.
- Integrates into the contact page, footer and legal pages of the website.
Forms and shortcodes
- Standard forms remain permanently available.
- Custom forms can be created directly in the backend.
- Each profile receives a label, a description, a recipient and its own shortcode.
- This allows additional landing pages or support entry points to be connected without code changes.
GDPR and data retention
- Captures consent and mandatory fields directly upon submission.
- Stores the request data required for processing server-side.
- Can automatically purge processed requests after the configured retention period.
- Allows a public contact address in an obfuscated format for frontend outputs.
Processing and responses
- Requests can be opened, answered and marked as processed directly in the backend.
- Optionally a confirmation of receipt is sent automatically to the sender.
- Sent replies are documented on the request so that history and status remain traceable.
AI support
- Can generate reply drafts via AI when a model and API key are configured.
- Takes into account the form profile, request content and optional notes from the processing form.
- The final reply remains an admin decision and is not sent automatically.
Important limitations
- Without working mail delivery the plugin continues to store requests, but sending and confirmations may fail.
- Without a valid AI key the form system remains active; only AI drafts are unavailable.
- The plugin is intended for capture and processing, not for fully automated helpdesk processes.
Context
The plugin is intended for capture, documentation and processing. It does not replace a fully automated helpdesk or ticket system.
Why a contact module is sales-relevant
The best landing page is of little use if project inquiries and support cases arrive internally in an unclear way. A dedicated contact module ensures that matters are classified, documented and answered correctly from the outset.
Don’t leave contact channels to chance
Once website, support and project initiation are more than a single form, a dedicated contact flow with a clean history and technical traceability pays off.