Net-Base Plugin

Net-Base AI Kontakt

Contact module for project inquiries, support, documented feedback and GDPR-compliant form profiles.

Request. Support. History.

Net-Base AI Kontakt consolidates form profiles, data storage, feedback and response logic into an operations-oriented contact workflow.

Project Support Answer GDPR

Cleanly separate forms

Project inquiries, support and other profiles do not pass through the same undifferentiated entry point.

Document history

Requests, statuses and responses remain traceable in the backend, not just in the email inbox.

Review feedback

Confirmations, internal routing and optional AI drafts are coordinated within a quiet process.

Module profile

Net-Base AI Kontakt at a glance

Appropriate performance and technical paths

Important in-depth resources on this topic

LeistungenDas Gesamtbild aus Architektur, Modernisierung, Services, Portalen und Betreuung im Ueberblick.TechnologienDelphi, C#, Datenzugriff, REST und Plattformstrategie als technische Basis im Ueberblick.ProjekteProjektarten, Zielbilder und typische Ausbaupfade fuer Unternehmenssoftware und Portallogik.FAQ-ZentraleTypische Projektfragen zu Modernisierung, Delphi, Portalen, Schnittstellen und Betrieb gebuendelt einordnen.

Net-Base AI Kontakt consolidates project requests, support, additional form profiles, data storage, feedback and response drafts into an operational contact workflow. Especially for companies with multiple entry points this produces a clear trail instead of scattered mail chaos.

Module overview
Project request

Separate forms by functional purpose

Project requests, support cases and other entry points are handled via separate profiles with their own label, recipient and shortcode.

Process requests with documented handling

Incoming items, status and responses remain visible in the backend instead of being passed on only via scattered emails.

Keep data protection and operation together

Consent, retention, public contact address and optional confirmation of receipt are technically part of the same module.

What this module delivers

Provides GDPR-compliant contact forms for project requests, support and additional form profiles, stores requests internally and supports processing in the backend.

What the plugin provides

  • Provides contact forms for project requests, support and other freely definable forms.
  • Stores new requests in the database and sends them in parallel by e-mail to the appropriate recipients.
  • Aggregates requests, processing status and responses in the backend.
  • Integrates into the contact page, footer and legal pages of the website.

Forms and shortcodes

  • Standard forms remain permanently available.
  • Custom forms can be created directly in the backend.
  • Each profile receives a label, a description, a recipient and its own shortcode.
  • This allows additional landing pages or support entry points to be connected without code changes.

GDPR and data retention

  • Captures consent and required fields directly at submission.
  • Stores the request data necessary for processing on the server side.
  • Can automatically purge processed requests after the configured retention period.
  • Allows a public contact address in obfuscated notation for frontend display.

Processing and responses

  • Requests can be opened, answered and marked as processed directly in the backend.
  • Optionally, a confirmation of receipt is sent automatically to the sender.
  • Sent responses are documented on the request so that history and status remain traceable.

AI assistance

  • Can generate response drafts via AI when a model and API key are configured.
  • Takes into account the form profile, request content and optional notes from the processing form.
  • The final response remains an admin decision and is not sent automatically.

Important limitations

  • Without functioning mail delivery the plugin continues to store requests, but sending and confirmations may fail.
  • Without a valid AI key the form system remains active; only AI drafts are unavailable.
  • The plugin is intended for capture and processing, not for fully automated helpdesk processes.

Context

The plugin is intended for capture, documentation and processing. It does not replace a fully automated helpdesk or ticket system.

Why a contact module is sales-relevant

The best landing page is of little use if project requests and support cases arrive internally in an unclear way. A dedicated contact module ensures that inquiries are immediately classified correctly, documented and answered.

Don’t leave contact channels to chance

Once website, support and project initiation are more than a single form, a dedicated contact workflow with a clear sequence and technical traceability is worthwhile.

Module overviewDiscuss extensionNet-Base Corperate Site KitNet-Base AI Operations

Next step

If you have a concrete modernization, API, or platform question, we should define the technical scope clearly and early.

Net-Base evaluates existing systems, data flows, interfaces and target platforms not in isolation but in the context of domain logic, operations and future extensibility.

  • Current state, target state and technical risks are assessed jointly.
  • REST, data access, portals and rollout are not deferred as afterthoughts.
  • You can determine early which path is economically and operationally viable.
Request project consultationView referencesTypical project questions in the FAQ center